Account Services Representative
19/5/2016 – 49 views
Account Services Representative
APPLY NOW: http://bit.ly/1eqqh0h
Company Overview:
The ADT Corporation (NYSE: ADT) is a leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and home health services, meet a range of customer needs for today's active and increasingly mobile lifestyles. Headquartered in Boca Raton, FL, ADT helps provide peace of mind to more than six million customers, and it employs about 16,000 people at 200 locations. More information is available at www.adt.com.
Position Title: Rep.I.Account Services
The purpose of the Account Services Representative, is to handle customer inquiries (via inbound phone calls or correspondence) regarding a wide range of billing and billing services issues, relative to their ADT account. The inquiries require a good working knowledge of billing policies and procedures, and are to be handled in an efficient, accurate and timely manner in order to effect timely payment of invoices.
Respond to customer questions, resolve issues within scope of responsibility, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services.
Answer general billing related questions, resolve billing issues, assist and direct customer to appropriate
Area within ADT if issue is not within the scope of account services.
Meet pre-determined departmental standards for productivity and quality measures.
Initiate outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments, Update account information, determine if service ssues have been addressed.
Participate on internal quality/continuous improvement teams on a rotational basis.
Interface with SSO on billing service related issues.
other duties as assigned.
Education/Work Experience Required
High school diploma or equivalent.
6 months in a customer service, customer contact environment
Core Competencies
Basic typing ability. PC experience and/or the ability to learn basic functions.
- Employer
- Job type
- Job industry
- Education required
- Immigration status
- ADT
- full-time
- Security/Customer Service and Accounting
- High School Diploma or Equivalent
- U.S. Citizen
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