Bilingual Emergency Dispatch Operator

Bilingual Emergency Dispatch Operator

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*Company Overview:
The ADT Corporation (NYSE: ADT) is a leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and home health services, meet a range of customer needs for today's active and increasingly mobile lifestyles. Headquartered in Boca Raton, FL, ADT helps provide peace of mind to more than six million customers, and it employs about 16,000 people at 200 locations. More information is available at www.adt.com.

*Position Summary:
ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. An Emergency Dispatch Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties.
Duties and Responsibilities:
Monitors MAS system for alarm signals and responds to alarms using the information provided in instruction screens.
Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.
Properly documents alarm handling procedures within the alarm screens.
Completes alarm processing in accordance with departmental procedures.
Other duties as assigned.

*Education/Certification:
High School Degree or equivalent.

*Experience:
Minimum of six (6) months of external customer service experience required, call center experience preferred.

*Skills:
Excellent communication skills.
Able to type at least 35 wpm.
Basic knowledge of computer applications.
Strong organizational skills.